ARTICLE 1 — DEFINITIONS

Maartje Wammes, located in the Netherlands, is referred to as the service provider in these general terms and conditions.

The service provider's counterparty is referred to as the client.

Parties refers to the service provider and client together.

The agreement refers to the service agreement between the parties

ARTICLE 2 — APPLICABILITY

These terms and conditions apply to all quotes, offers, agreements, and delivery of services or digital products by or on behalf of Maartje Wammes.

Deviating from these terms is only possible if expressly agreed upon in writing by both parties.

These terms apply exclusively to digital services and digital products. No physical goods are sold through maartjewammes.com.

ARTICLE 3 — OFFERS AND QUOTES

All offers are non-binding unless a specific acceptance period is stated. If not accepted within that period, the offer expires.

Indicated timelines in quotes are indicative and do not entitle the client to dissolution or compensation if exceeded, unless expressly agreed otherwise in writing.

Quotes do not automatically apply to repeat engagements. This must be agreed upon in writing.

All prices are stated in euros (€). Prices include applicable VAT where required by law, unless stated otherwise.

ARTICLE 4 — PAYMENT

Payment is due at the time of purchase or booking unless a payment plan has been explicitly agreed upon in writing.

In the case of payment plans: if a scheduled payment fails, access to services or materials may be suspended until the outstanding amount is settled. All remaining installments become immediately due upon cancellation of the agreement by the client.

If the client fails to pay on time, they are in default. If payment remains outstanding, the service provider reserves the right to suspend all obligations until the client has fulfilled their payment obligation.

If necessary, the service provider will proceed to collection. All associated collection costs are borne by the client, calculated in accordance with applicable Dutch law on extrajudicial collection costs.

In the event of liquidation, bankruptcy, seizure, or suspension of payment by the client, all outstanding amounts owed to the service provider become immediately due and payable.

ARTICLE 5 — RIGHT OF WITHDRAWAL

Clients who qualify as consumers under EU law have the right to withdraw from an agreement within 14 days of purchase, without giving a reason.

This right of withdrawal does not apply in the following cases:

Once a Strategy Call or session has taken place, the service is considered delivered and the right of withdrawal lapses.

Once a coaching trajectory has commenced meaning the first session has taken place or access to materials has been granted the right of withdrawal lapses.

Once a digital product (guide, course, module) has been made accessible and the client has provided explicit consent to immediate digital delivery at the time of purchase, the right of withdrawal does not apply.

For live events and retreats, the cancellation policy in Article 7 applies instead of the standard withdrawal period.

To exercise the right of withdrawal where applicable, contact hello@maartjewammes.com within 14 days of purchase. A refund will be processed within 14 days of the approved withdrawal request, via the original payment method.

ARTICLE 6 — MODIFICATION OF THE AGREEMENT

If it becomes necessary to modify or supplement the agreed scope of work, both parties will adjust the agreement in timely mutual consultation.

If a modification affects the timeline, pricing, or deliverables, the service provider will inform the client in writing in advance.

No additional costs will be charged if a required modification is the result of circumstances attributable to the service provider.

ARTICLE 7 — CANCELLATION POLICY

Strategy Calls: Cancellation or rescheduling is possible free of charge up to 48 hours before the scheduled time. Cancellations within 48 hours of the session are non-refundable. No-shows are non-refundable.

1:1 Coaching Trajectories: Cancellation after commencement of the trajectory does not entitle the client to a full or partial refund of amounts already paid. All remaining instalments in an agreed payment plan remain due in full, unless otherwise agreed in writing.

Digital Products (guides, courses, modules): All sales are final once access has been granted. No refunds apply.

Live Events and Retreats: Cancellation more than 30 days before the event: full refund minus any non-recoverable third-party costs such as venue deposits. Cancellation between 14 and 30 days before the event: 50% refund. Cancellation within 14 days of the event: non-refundable. Transfer of a spot to another participant is possible with prior written approval from Maartje Wammes.

ARTICLE 8 — FORCE MAJEURE

If the service provider is unable to fulfill obligations due to circumstances beyond her reasonable control — including but not limited to illness, natural disasters, government measures, technical failures, or disruptions from third-party providers she is not liable for any resulting damages.

In such circumstances, the affected obligations will be suspended for the duration of the force majeure situation. If the situation persists for more than 30 calendar days, both parties have the right to dissolve the agreement in writing, in whole or in part.

Where the service provider cancels a service due to force majeure and rescheduling is not possible, a full refund will be issued for the affected service.

ARTICLE 9 — COMPLAINTS

The client is obliged to report complaints as soon as reasonably possible after the issue arises. Complaints must be submitted in writing to hello@maartjewammes.com and must include a clear and detailed description of the issue.

The service provider will respond within 14 days of receiving a complaint. If a complaint is justified, the service provider will offer an appropriate remedy which may include rescheduling, partial credit, or another agreed solution.

ARTICLE 10 — CHARGEBACKS AND PAYMENT DISPUTES

Initiating a chargeback or payment dispute without first contacting the service provider directly is considered a breach of these terms.

The client agrees to contact hello@maartjewammes.com before initiating any dispute with their payment provider, bank, or card issuer. The service provider reserves the right to dispute unjustified chargebacks and to recover outstanding amounts through legal means where necessary.

ARTICLE 11 — INTELLECTUAL PROPERTY

All content, materials, frameworks, documents, and digital products created by or on behalf of Maartje Wammes remain the exclusive intellectual property of Maartje Wammes, unless otherwise agreed in writing.

The client may not reproduce, distribute, resell, or publicly share any delivered materials without prior written consent from the service provider.

ARTICLE 12 — CONFIDENTIALITY

Both parties agree to treat all information shared during the course of the agreement as strictly confidential. The service provider will not share client information with third parties without explicit consent, except where legally required.

ARTICLE 13 — LIABILITY

The service provider provides strategic guidance, coaching, and advisory services. Outcomes depend on the client's own decisions, actions, and circumstances. No specific business, financial, or personal results are guaranteed.

The service provider's liability is at all times limited to the amount paid by the client for the specific service in question. The service provider is not liable for indirect damages, loss of revenue, or consequential losses of any kind.

Liability for damages resulting from intent or gross negligence on the part of the service provider is not excluded.

ARTICLE 14 — TRANSFER OF RIGHTS

Rights arising from this agreement may not be transferred by either party without prior written consent from the other party.

ARTICLE 15 — AMENDMENT OF TERMS

Maartje Wammes reserves the right to amend or supplement these general terms and conditions at any time. Minor changes may be made without prior notice. Significant changes will be communicated to active clients in advance. Clients who qualify as consumers retain the right to terminate their agreement in the event of a material change to these terms.

ARTICLE 16 — APPLICABLE LAW AND JURISDICTION

These terms and conditions are governed exclusively by Dutch law.

Any disputes arising from or related to these terms or agreements between the parties will be submitted to the competent court in the Netherlands.

The applicability of the Vienna Sales Convention (CISG) is excluded.

If any provision of these terms is found to be unreasonably onerous or unenforceable, the remaining provisions remain in full force.

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ARTICLE 17 — CONTACT

For questions, complaints, or requests regarding these terms:

Maartje Wammes hello@maartjewammes.com maartjewammes.com